01Introduction & Key Definitions
We have the utmost respect for the privacy of all bak88 platform users. This Privacy Policy ("Policy") applies to the bak88.pro website and all related services. It is important that you read and understand this Policy, as it explains how we handle your personal data.
By accessing or using the bak88 platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our platform.
Key Definitions
- "Personal Information" — any information that can directly or indirectly identify an individual. For example: name, phone number, date of birth, payment details.
- "Processing" — any operation performed on data: collection, recording, storage, alteration, use, transmission, or deletion.
- "Data Controller" — bak88, the entity that determines the purpose and means of data processing.
- "Data Subject" — the member whose personal information is being processed, i.e., you.
- "Cookie" — Small text files stored in your browser when you visit the website.
Our Commitment: bak88 never sells, rents, or shares your personal data with third parties for marketing purposes.
02What Data We Collect
Bak88 collects two types of data — information you provide directly, and information gathered automatically through your use of the platform.
Directly Provided Information
| Data Type | Example | When Collected |
|---|---|---|
| Identity Information | Name, date of birth, nationality | At the time of registration |
| Contact Information | Phone Number, Email | At registration and during updates |
| Proof of Identity | NID, passport scan | During KYC Verification |
| Payment Information | BKash/Nagad number | During deposits and withdrawals |
| Gaming History | Bet amounts and outcomes | During each game session |
Automatically Collected Information
- Device Information: Operating system, browser type and version, screen resolution.
- Network Information: IP address, ISP name, approximate geographic location.
- Usage data: Page visit history, session duration, and links clicked.
- Technical Logs: Error logs, login times and locations, security events.
Data Minimization Policy: We only collect data that is necessary to deliver our services, ensure security, and meet legal obligations.
03How Your Information Is Used
Bak88 uses your information only for specific, legitimate purposes — never beyond what is intended.
Primary Use Cases
- Account Management: To facilitate registration, login, identity verification, and account security.
- Payment Processing: Payment information is used to process deposits and send withdrawals.
- Customer Support: To resolve issues, process complaints, and deliver effective support.
- Fraud Prevention: To detect and prevent suspicious activity.
- Legal Compliance: To comply with AML (Anti-Money Laundering) policies and licensing obligations.
- Platform Improvement: To analyse usage patterns and improve your experience.
- Essential Communications: To send important updates, security alerts, and transaction confirmations.
Marketing Communications: bak88 only sends promotional messages with your explicit consent. You may unsubscribe at any time.
04Data Retention & Deletion
How long bak88 retains your data depends on the type of information and applicable legal requirements. We may be legally obligated to retain certain data for a specified period even after your account is closed.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction history | 7 Years | AML Compliance |
| KYC Documents | 5 Years | Licensing Requirements |
| Customer service records | 3 Years | Dispute Resolution |
| Marketing Preferences | Until consent is withdrawn | Marketing Laws |
| Cookie Data | Up to 13 months | Session Tracking |
Once the legal retention period has expired, we securely delete or anonymise your data so that it can no longer be used to identify you.
Data Deletion Request: Even within the legal retention period, you may request the deletion of your data. We will delete what we are able to, and clearly inform you of anything we cannot delete and the reasons why.
05Data Sharing Policy
Bak88 never sells your data. However, limited information may be shared with trusted partners in specific circumstances.
Data Sharing Scenarios
- Payment Provider: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
- Game Providers: Gaming session data is shared with Evolution and Microgaming for the purpose of game operation.
- Regulatory Authorities: We are required to share information in response to valid requests from licensing authorities.
- Law Enforcement Agencies: Data is disclosed when required by a court order or lawful government directive.
- Technology Service Providers: Cloud hosting and security software providers — all bound by NDA.
Never Shared: Advertisers, data brokers, or any third party without your consent.
Third-Party Agreements
Every third party we work with is required to sign a strict data processing agreement. They may only use your information for specified purposes and are not permitted to share it with anyone else.
06Cookie Policy
The bak88.pro website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience when you visit.
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Type |
|---|---|---|---|
| Session Cookies | Maintaining login sessions | When the browser is closed | |
| Authentication Cookies | Identity Verification & Security | 30 Days | |
| Preference Cookies | Remembering Language & Settings | 1 Year | |
| Analytics Cookies | Page Usage Statistics | 13 Months | |
| Security Cookies | CSRF Protection & Fraud Prevention | Until End of Session |
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.
Bak88 does not use third-party advertising cookies or cross-site tracking. Your browsing history is never shared with other sites.
07Your Rights
Every bak88 member has specific rights over their personal data. We respect these rights and are committed to helping you exercise them.
You may request to know what personal information we hold about you.
You can request correction of any inaccurate or incomplete information.
You may request deletion of your data unless we are required to retain it by law.
You can request that we restrict processing your data for specific purposes.
You may receive your data in a machine-readable format.
You can object to your data being used for marketing or profiling.
To exercise your rights: Email us at [email protected] or reach out via Live Chat. We will respond within 30 business days.
08Minor Protection Policy
Bak88 is strictly for individuals aged 18 and above. We actively prevent minors from accessing the platform and never knowingly collect their personal data.
Age verification is carried out at the point of registration. If we discover that a minor's data has been collected inadvertently, the account will be closed and the data deleted immediately.
For Parents: If you believe your child has created an account on bak88, please contact [email protected] immediately. We will take action right away.
09Security Measures
Bak88 applies the highest industry-standard security measures to protect your personal data.
Technical Security
- 256-bit TLS/SSL Encryption: All data transfers are fully encrypted.
- AES-256 Data Encryption: Stored sensitive data is kept in an encrypted state.
- Multi-Factor Authentication: Two-factor authentication for account access.
- Firewall & IDS: Advanced firewalls to block unauthorised access.
- Regular Security Audits: Penetration testing by third parties.
- Data Backup: Backed up in encrypted form on geographically separate servers.
Organisational Safeguards
- Employees with access to sensitive data undergo rigorous security training.
- Minimum access policy — each staff member can only access the data necessary for their specific role.
- All data access is logged and reviewed on a regular basis.
User Role: Keep your password strong, never share it with anyone, and enable Two-Factor Authentication. These steps go a long way in keeping your account secure.
10Policy Updates & Contact
Policy Change Notice
Bak88 reserves the right to update this Privacy Policy at any time. For significant changes, we will send advance notice to your registered phone number or email. The "Last Updated" date at the top of this policy will always reflect the most current version.
Continued use of the platform after an update will be considered acceptance of the revised policy. If you do not agree to the changes, you will have the option to close your account.
Privacy Contact
If you have any questions about this policy, wish to exercise your rights, or would like to submit a complaint, please contact us:
- Email: [email protected] — please mention data protection specifically in your message.
- Live Chat: Use the chat button at the bottom-right corner of the site for instant support.
- Hours of Operation: 24/7 support available in Bangla, all 7 days of the week.
We respond to all privacy-related requests within 30 Business Days we aim to respond within.